PROJECT:
Confidential reference
Change management for a private jet rental company.
SECTOR:
Private aviation, Transport service.
Project context
EIGHT was commissioned to carry out several audits of information systems, including websites and internal management tools. The projects aimed to optimise existing processes, enhance data security, and improve user experience.
We carried out a change management phase to integrate a new ERP as well as the tools from the Office 365 suite, which required close coordination with the internal teams.
Challenge
Our mission has been to implement technological improvements while maintaining the continuity of operations.
The update of internal processes with a new ERP and Office 365 has been carried out without disruption to services.
The audits conducted by EIGHT have identified weaknesses in the existing systems and addressed them, thereby improving the overall performance of management tools and websites.
Objectives
Audit and optimise information systems to improve internal efficiency and customer services.
Implement a change management plan, including the integration of an ERP and Office 365.
Enhance the security of digital platforms and internal systems.
Improve the online user experience, particularly regarding the booking of private flights.
"The audit conducted by EIGHT identified weaknesses in the existing systems and addressed them, thereby improving the overall performance of the management tools and websites..
The change management was successful, with a smooth integration of the ERP and the Office 365 suite, ensuring a seamless transition for the internal teams.
Furthermore, efforts to strengthen data security have better protected customers' sensitive information while optimising the online experience."