Airline

Project context

The company has requested EIGHT to intervene in order to take control of the management of its online booking system, as well as the reorganisation of its IT infrastructure.

Significant malfunctions in the CRM and booking management tools were affecting daily operations, causing delays in critical processes.

EIGHT mobilised a team of experts to restore the situation while improving the performance of the systems.

Challenge

The project took place in an urgent context, as significant disruptions were affecting bookings and business operations.

It was necessary not only to stabilise the system quickly but also to rethink the IT architecture to ensure that services could operate optimally in the long term.

EIGHT led this reorganisation, while ensuring the continuity of operations, without interrupting services to clients.

Objectives

 Stabilise the booking system to restore continuity of services.

Review the company's IT architecture to improve operational performance.

Review the CRM and the booking management system to ensure customer service.

EIGHT has mobilised a dedicated team to respond quickly to the technical and organisational aspects.

"EIGHT enabled the rapid restoration of stability in the booking system, thus ensuring the normal resumption of operations."